Shipping and returns
Shipping & Returns Policy
At Weekend House Kids, we want you to love every piece you receive! Please read our shipping and returns policy carefully before placing your order.
SHIPPING POLICY
Order Processing
We do our best to prepare and dispatch your order as quickly as possible.
Once your order has been shipped, you will receive an email with your tracking information.
Shipping Rates & Free Shipping
We ship worldwide from our warehouse in Spain, primarily using UPS.
| Destination | Standard Shipping | Free Shipping |
|---|---|---|
| Spain | €6 | Orders of €150 |
| Europe & United Kingdom | €10 | Orders of €150 |
| United States | $20 USD | Orders of $200 USD |
| South Korea & Japan | €20 | Orders of €175 |
| Rest of the World | €28 | Orders of €190 |
Free shipping is automatically applied at checkout when your order reaches the minimum purchase amount for your destination.
Please note that delivery times are estimates and may be affected by customs procedures, local holidays, or circumstances beyond our control.
Customs Duties & Import Taxes
For orders shipped outside the European Union, additional customs duties, import taxes, or handling fees may apply.
These charges are the responsibility of the customer and are not included in our product prices or shipping rates.
Weekend House Kids cannot predict or control these charges, as they are determined by the customs authorities of the destination country.
Failed Deliveries & Unclaimed Parcels
If a delivery cannot be completed because the recipient is unavailable, fails to provide the required customs information, refuses to pay applicable import duties, or does not collect the parcel from a designated pickup point, the shipment may be returned to us.
In such cases, any additional return shipping charges, customs fees, or other expenses incurred may be deducted from the refund, where permitted by applicable law.
RETURNS & EXCHANGES
We hope you love your Weekend House Kids purchase! However, if something isn't quite right, please contact us and we'll be happy to help.
Returns
For eligible online purchases, you have 14 calendar days from the day you receive your order to notify us that you wish to return it.
After notifying us, you have a further 14 calendar days to send the items back.
Please contact our customer service team before sending your parcel so we can provide you with the necessary return instructions.
Items should be unworn, unwashed, in their original condition, and with all original labels attached.
Return Shipping Costs
Return shipping costs are the responsibility of the customer,
For your convenience, Weekend House Kids can provide a prepaid return shipping label upon request, where this service is available.
If you choose to use our return label, we will inform you of the exact shipping cost in advance, so you can confirm whether you wish to proceed.
Once we receive and process your return, the agreed return shipping cost will be deducted from your refund.
Alternatively, you may arrange the return shipment yourself using a courier of your choice, at your own expense.
Sale & Archive Items
Items purchased from our Sale or Archive sections are considered final sale and are not eligible for returns or exchanges.
Exchanges
If you would like to exchange an item for another size or style, please contact our customer service team.
Customers are responsible for the cost of returning the original item.
All exchanges are subject to stock availability.
If the requested item is unavailable, we will be happy to help you find an alternative.
International Returns (Outside the EU)
For returns originating outside the European Union, customers are responsible for arranging the return shipment and covering any applicable return shipping costs, customs duties, taxes, or handling charges, except where applicable law requires otherwise.
Weekend House Kids cannot arrange customs clearance or pay customs charges on behalf of customers for international returns.
Please contact us before shipping your return so we can provide the necessary instructions and help you avoid unnecessary customs complications.
Refunds
Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method within 14 calendar days.
If you have used our prepaid return shipping label, the agreed return shipping cost will be deducted from your refund.
Please allow a few additional business days for the refund to appear in your account, depending on your payment provider.
Incorrect or Defective Items
Quality is extremely important to us.
If you receive an incorrect or defective garment, please contact us as soon as possible, including your order number and photographs showing the issue to sales@weekendhousekids.com
NEED HELP?
Our customer service team is always happy to assist you with anything you may need, please contact sales@weekendhousekids.com
Thank you for supporting Weekend House Kids and our commitment to creating beautiful, responsibly made children's clothing.
Weekend House Kids Team